Please contact us via the contact details on the main page about issues relating to domain names. We aim to respond to your contact within 2 business days and aim to resolve any issues you have within 5 business days.
We do not offer commercial domain name registration. If you're a friend and want to register a .uk domain name through us, contact Tom directly.
If you wish to raise a complaint about abuse you have received (for example phishing scams, spam emails etc), please contact us via the contact details on the main page with as much detail about the abuse. We will investigate your complaint as soon as possible. Please note that if you received the email from systems that aren't ours, and your mail server doesn't check SPF records on incoming email, the response may be terse as it will have nothing to do with us and you could have avoided having to read it if your mail server were standards-compliant.
If you wish to make a complaint about a service you have received, please contact us via the contact details on the main page including as much detail from the issue as you have. We aim to acknowledge your complaint within 2 business days and to resolve any issues within 5 business days.
Note that issues with domains registered on the GKT tag (ie, through Formweb Ltd.) should initially be taken to Marcus at Formweb; whilst we're happy to be tier-2 support for domains registered through him, the first thing Tom's going to do is call Marcus to find out what's going on, and if it turns out you aren't talking to him, the response may well be terse.
If you're not happy with the initial outcome of your complaint, then you are able to escalate your issue to Nominet (the .uk registry) here.
When registering a domain name with us you agree also to Nominet's domain name registration Terms and Conditions.
Note to friends: this is true for all .uk domain names, so it applies to you too. This section is actually important and you should pay attention to it.
tl; dr: don't ignore domain renewal emails, and act on them promptly whether you wish to renew or not.